Warranty

We want you to have peace of mind when purchasing with us

HipKids products are covered by a 12 month manufacturer warranty from the date of purchase.

In the unlikely event an item you have received is deemed to be faulty or has been damaged in transit, We'll comply with the relevant Australian Consumer Law guidelines.

Hk Brands has a Change of Mind Return Policy in addition to your rights under the Australian Consumer Law (including any rights in respect of faulty items).

All HipKids products are subject to supplier Quality Control inspections prior to arriving at our warehouses.

My order is damaged – what do I do?

Please ensure you report any damage or missing pieces prior to assembly of the product.

We request that you report this to HipKids within 7 business days of the delivery of your order.

Please email hello@hkbrands.com.au  and include photos of the damaged item.

My item is faulty – what do I do?

Please ensure you report any faults to HipKids on hello@hkbrands.com.au

To speed up the assistance process please include photos in your email of your concerns

How do I return a product?

Please refer to our Returns & Exchanges page.

If you would like to return products in your order, please email customercare@hipkids.com.au

Not covered under our warranty:

• Normal wear and tear from the product being used
• Accidental breakage
• Damage sustained during assembly
• Assembly Instructions have not been followed
• Products being used in a commercial setting
• Products not being used for their intended purpose in a domestic setting
• Products not being stored correctly (most products need to be stored indoors or undercover)
• Products that have been taken to a third party for repair
• Rips, tears, stains or creasing in fabric or upholstered products
• Fading or discoloration due to excessive exposure to light sources
• Inappropriate cleaning products have been used
• Damage to product due to extreme weather events

Assembly of your Product

We request that customers inspect all the components of the product before you commence assembly.

Please do not attempt assembly if you believe products are damaged or missing.

Contact HipKids at hello@hkbrands.com.au and email photos of your concerns.

If you do not intend to open or use the product for some time, we do request you to inspect the components within 7 business days of the order so we can assist you if necessary.

Transit Damage

Please inspect your order as soon as you receive it – even if you don’t intend on assembling the product straight away. Any transit damage to the outer carton or actual product must be reported to HipKids within 7 days of receiving your order. Please send an email and photos to hello@hkbrands.com.au